Terms of Service

These Terms of Service ("Terms") apply to your use of the Horizon Water Co. website and to the water testing, equipment, and installation services we provide. By using our website, submitting a form, or booking service with us, you agree to these Terms.

Our Services

Horizon Water Co. provides residential water testing, water treatment equipment, and installation and service work in Rhode Island and nearby Massachusetts. Availability of any specific product, service, or promotion may change at any time.

Estimates and Pricing

Prices shown on this website are for general reference and are not a binding offer. Your final price is the one stated in the written estimate we provide for your home. An estimate is valid for 30 days unless it says otherwise, and may be revised if conditions at the property differ from what was described or observed at the time of the estimate.

Water Tests

Our free in-home water test is a basic screening intended to help identify common water quality issues and recommend suitable equipment. It is not a certified laboratory analysis and is not a substitute for testing required by any lender, insurer, or government agency. If you need certified results, we can point you toward a state-certified laboratory.

Scheduling, Access, and Cancellations

Appointment windows are estimates and may shift due to weather, traffic, or work at a prior job. You agree to provide safe and reasonable access to the work area, including water shutoffs, drains, and electrical connections. Please give us as much notice as you can if you need to reschedule or cancel.

Installation Work

We perform installations in a workmanlike manner and in accordance with applicable plumbing and electrical codes. You are responsible for disclosing known conditions that could affect the work, such as prior leaks, well or septic issues, or existing plumbing problems. We are not responsible for pre-existing conditions or for repairs outside the scope of the agreed work.

Payment

Payment terms are set out in your estimate or invoice. Unless agreed otherwise, the balance is due on completion of the installation.

Warranties

Equipment we install carries the manufacturer's warranty that applies to that product. We separately warrant our own installation labor as stated in your estimate or invoice. Warranties do not cover damage from misuse, freezing, power or water supply problems, alterations by others, or failure to perform routine maintenance such as filter and media changes.

Except as expressly stated here or in your written agreement, our services and products are provided without other warranties, express or implied.

Website Content

Content on this website, including text, images, logos, and the Horizon Water Co. name, belongs to Horizon Water Co. or its licensors. You may view and share it for personal, non-commercial purposes. Information on this site is general in nature and is not a guarantee of any particular result for your home's water.

Third-Party Links and Services

This site may link to or use services operated by others. We are not responsible for the content, availability, or practices of those third parties.

Communications

When you submit a form or book an appointment, you consent to being contacted by Horizon Water Co. by phone, email, or text message about your request. Message and data rates may apply. You may opt out of marketing messages at any time. How we handle the information you provide is described in our Privacy Policy.

Limitation of Liability

To the extent permitted by law, Horizon Water Co. is not liable for indirect, incidental, or consequential damages arising from your use of this website or our services. Nothing in these Terms limits any rights you have under Rhode Island consumer protection law.

Governing Law

These Terms are governed by the laws of the State of Rhode Island, without regard to its conflict of law rules.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above shows when the most recent changes took effect. Continued use of our website or services after an update means you accept the revised Terms.

Questions

If you have any questions about these Terms, please contact us using the information below.